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Are you passionate about the world of sports and betting? Do you thrive in a fast-paced, customer-focused environment? If so, we want you to join our team as a Call Centre Agent!

Our vacancies

Thank you for your interest, but unfortunately, we currently have no vacancies available. We appreciate your understanding

Location: Illovo, Sandton, South Africa

Closing Date: 23 October 2024

About the Job

We are looking for a dedicated and driven individual to take on the role of Call Centre Supervisor/Assistant Manager at our Johannesburg office. In this role, you will be responsible for managing the daily operations of our call centre, ensuring efficiency, excellent customer service, and team performance. You will lead a team of agents, providing guidance, support, and motivation to help them reach their full potential.

Key Responsibilities:

  • Supervise and oversee the day-to-day operations of the call centre, ensuring that all inbound and outbound calls are handled efficiently and professionally.
  • Lead, coach, and mentor a team of call centre agents, fostering a positive work environment.
  • Monitor and manage performance metrics, including call handling times, customer satisfaction, and sales targets.
  • Assist in the recruitment, training, and development of new team members.
  • Develop and implement strategies to improve overall call centre performance and enhance customer experience.
  • Handle escalated customer queries and complaints, ensuring swift resolution and maintaining a high standard of customer service.
  • Conduct regular team meetings and performance reviews to ensure continuous improvement.
  • Ensure compliance with all company policies, regulations, and Responsible Gambling guidelines.
  • Collaborate with other departments to optimise processes and deliver on business objectives.

Key Requirements

  • Proven experience as a Call Centre Supervisor, Assistant Manager, or in a similar leadership role, ideally within the betting, gaming, or sports industries.
  • Strong leadership and people management skills, with the ability to motivate and develop teams.
  • No criminal record
  • Available to start immediately
  • Excellent communication and problem-solving skills.
  • Ability to manage high-pressure situations and multitask effectively.
  • Solid understanding of call centre operations and performance metrics.
  • Strong knowledge of sports and betting markets (preferred).
  • Proficient in call centre software, CRM systems, and Microsoft Office.
  • Ability to work flexible hours, including weekends and public holidays.

Shifts:

  • 06:00 – 14:00
  • 07:00 – 16:00
  • 14:00 – 22:00
  • 22:00 – 06:00
  • Includes weekends and public holidays.

Take the next step in your career and help us lead our team to success!

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