FAQs

If you need help with your account, making bets, wager types or anything else that Supabets offers, you’ll find the answers below.

Getting Started

So, you want to start betting online at Supabets, but not sure where to start? Maybe you’ve only placed your bet at one of our local Supabets branches, or maybe you’re completely new to the online betting.  Not to worry, follow these easy steps and you’ll be placing your bet in no time

The first thing you will need to do is sign up for an online account with us by filling out this simple registration form. 

You will need to provide:

  1. Unique username
  2. ID/Passport Number
  3. First Name
  4. Last Name
  5. Phone Number
  6. Email Address
  7. Password 

As a final step, a One Time Pin (OTP) will be SMSed to the phone number you provided to validate your account. Now you’re ready to login to your account and get lucky!

So, you want to start betting online at Supabets, but not sure where to start? Maybe you’ve only placed your bet at one of our local Supabets branches, or maybe you’re completely new to the online betting.  Not to worry, follow these easy steps and you’ll be placing your bet in no time

The first thing you will need to do is sign up for an online account with us by filling out this simple registration form. 

You will need to provide:

  1. Unique username
  2. ID/Passport Number
  3. First Name
  4. Last Name
  5. Phone Number
  6. Email Address
  7. Password

 
As a final step, a One Time Pin (OTP) will be SMSed to the phone number you provided to validate your account. Now you’re ready to login to your account and get lucky!

Send us a copy of your ID and a proof of residence document that is not older than 3 months to either:

  1. Email – [email protected]
  2. WhatsApp – 065 831 7225

You will receive an email confirmation as soon as your documents have been verified.

REQUIRED DOCUMENTS:

These are the documents we accept for FICA validation.

  • PROOF OF RESIDENCE
  • ID BOOK

We accept certified copies or colour copies/photos. Both pages of ID book must be visible on copy/photo.

Good question! Signup with Supabets and you get our incredible Welcome Bundle.

Just for signing up, you get:  

R50 FREE BET

That’s right, before you’ve even made a deposit you will be credited with R50 (the biggest signup bonus in South Africa) to get you started on your online sports betting journey.  

100 FREE SPINS

Discover a different way to play with 100 Free Spins on two selected Habanero games

UP TO R5000 in DEPOSIT BONUSES ON  YOUR FIRST 3 DEPOSITS.

Your first 3 deposits can earn you up to R5000 in deposit bonuses.

Find out more here

  • Log in to your Supabets account.
  • Click on ‘Balance’. Your sign-up bonus will reflect here.
  • When placing a bet, choose the bonus option if you want to use your bonus.
  • To see al the other great Supabets promotions, click here.

So, you want to start betting online at Supabets, but not sure where to start?

Maybe you’ve only placed your bet at one of our local Supabets branches, on other online platforms. Maybe you’re completely new to the online betting game and not sure what to do next.

Not to worry. You’ve come to the right place to learn how to place your bets with us.

REGISTERING FOR ONLINE BETTING

The first thing you will need to do is sign up for an online account with Supabets, by filling out this easy registration form.

In no time, you’ll be placing those online bets.

To register online for betting at Supabets, you will need to provide:

  1. Username
  2. ID/Passport Number
  3. First Name
  4. Last Name
  5. Phone Number
  6. Email Address
  7. Password

As a final step, a One Time Pin (OTP) will be SMSed to the phone number you provided, in order to validate your account.

Now you’re ready to log into your account and get lucky!

HOW DO I PLACE MY FIRST ONLINE SPORTS BET?

It’s quite simple. Here’s how:

Step 1:

Use the menu to find the sport, league and match that you want to bet on. 
For example, you may select “Soccer”, “Internationals” and the match between “Latvia and Liechtenstein” for example.

Step 2:

Select the outcome that you would like to bet on.

For example, you may want to bet on the home team (Latvia, in this case) to win the game.

Step 3:

Click on “Bet Slip” at the bottom of the screen.

Step 4:

Enter your stake (the amount you would like to bet on your selected event outcome).

Once your R50 signup bonus is credited, you will see the option to use it on this screen.

Click on “Continue”.

Step 5:

See the confirmation that your online bet has been placed and receive the Bet ID (for referencing/querying the bet at a later stage).

This simple process will remain the same whether you want to bet online on any of the 1300+ markets we offer across all leagues or choose from 50 000+ pre-match and 15 000+ live events taking place across the sporting world.

This means you’ll have your pick of online betting on everything from soccer, rugby and basketball to cricket, motorsport and boxing – as well as everything in-between!

WHAT OTHER ONLINE BETTING DOES SUPABETS OFFER?

Apart from our sports betting offering, before we also have SupaNumbers or our hugely popular Vegas Lounge – where you’ll find an unbeatable selection of table games, card games, scratch cards and more.

Offering chances to win up to R13 MILLION on games from the likes of Evolution, Habanero, Playgon, Pragmatic Play, YGGDrasil and Aardvark – Supabets truly does have a competitive choice of ways to win big.

STILL UNSURE OF HOW TO BET ONLINE?

If you’re still unsure about any aspects of learning how to bet online, we’ve got several ways for you to reach out and ask for help from our fantastic support staff.

Call: 011 215 7000

WhatsApp – 065 859 2609

Email: [email protected]

YouTube:

Learn more about us here: https://www.youtube.com/channel/UC6Eu4SI5LsnPdAOvmAttW4w/featured

ABOUT US

Supabets is SA’s biggest sports betting and online gaming experience.

As a popular bookmaker in South Africa, Supabets has been bringing users the opportunity to win for a little over a decade. With a welcome bonus that is rivalled by none, and a host of features that will keep you entertained for hours, Supabets ensures a complete betting and gaming experience that will keep you coming back for more.

Choose between online betting and in-store experiences across the country where you can enjoy all-inclusive In-Play service, and live stream betting on desktop, mobile, and tablet.

Supabets offers a large selection of sports bettinglive bet linestable gamescard games and more.

For more information on our branch locations, please see the details below:

SUPABETS BRANCHES:

GAUTENG BRANCHES

Alexandra: No 34

C/O Third Street & Watt Avenue

Wynberg/Sandton

Hilbrow Branch

High Point Building

Kotze & Claim Street

Johannesburg

Soweto Branch

Shop 14, Ndofaya Hall

C/O Circle & Odendaal

Marsh Street

Soweto

Taxi Rank Branch

70 Barclay house

C/O Klein & Plein Street

Johannesburg 

Yeoville Branch

53 Raleigh Street

Yeoville

Johannesburg

Mams Mall Branch

Shop No.10

C/O Tsamaya Avenue & Solomon Mahlangu

Sunnyside Branch

Shop 3005, Esselen Towers

202 Borbert Sobukwe Street

Pretoria

Pretoria Branch

Shop 0007

Warehouse 0001 Hofmil 1 & 2

271 & 283 Bloed Street

Kempton Park Branch

3 West Street

Kempton Park

Johannesburg

CBD Johannesburg Branch

123 Commissioner Street

Johannesburg

CBD

 Hammanskraal Branch

Kopanong Kudube Shopping Centre

Douglas Rens Road

Kudube Ext 4

Daveyton Branch

Sesfikile Centre

C/O Heald and Mathewson Street

Daveyton Ext 6

Benoni Branch

Shop 17-19

2 Voortrekker Street

Benoni

Midrand Branch

C/O Market and South Midrand

Taxi Rank Centre

Midrand

Supabets Kruis Street

45 Kruis Street

Johannesburg, 2000

 

Katlehong Branch

Shop 42F

Sam Ntuli Malll

C/O Kumalo and Masakhane Street

Phone number: 0861762237

Supabets Sam Ntuli Mall

C/O Kumalo and Maskhane Street

Mngadi Extemsion 1

Katlehong, 1432

Phone number: 0861762237

KWAZULU NATAL BRANCHES

Durban

C/O Dr Pixley Kaseme & Joe Slovo Street

Durban

Phone number: 0861762237

Point

25 Monty Naicker Road

South Beach

Durban

Phone number 0861762237

Pinetown

23 Hill Street

Pinetown

Durban

Phone number 0861762237

Warwick

73 Lancers Road

Warwick

Durban

Phone number 0861762237

Umgeni

Shop 26, Umgeni Centre

261 Umgeni Road

Durban

Phone number 0861762237

Durban

477 Anton Lembede Street

(Smith Street)

Durban

Phone number 0861762237

KZN Durban CBD

Qualbert Centre: Shop 15B

First Floor

Durban

Pietermaritzburg

428 Church Street

Pietermaritzburg

3201

Phone number

WESTERN CAPE BRANCHES

Wynberg

239 Maqin Street

Wynberg

Cape Town

Phone number 0861762237

Bellville

Shop 5 Golden Corner Centre

Voortrekker and Durban Roads

Cape Town

Phone number 0861762237

Deposits

Remember. You will need to submit FICA documents (if you have not already) before you can make your first withdrawal.

Supabets communicates with clients on the cell number associated with their account. Before you begin an Ewallet withdrawal, ensure that the contact details are up to date.

  • Login to your Supabets account
  • Click on ‘Balance’, choose ‘Withdrawal’ from the drop-down menu.
  • Click on ‘Cardless OTP’, make your choice of method, and follow the prompts.

Your cell is the only point of contact for Ewallet withdrawals, it is where you will receive your PIN and password to access your funds.

  • The daily limit for Standard Bank withdrawals is R5000 or R2500 into a FNB Ewallet.
  • Monthly client withdrawal limit is R25000.

If you need assistance, you can speak directly to the Supabets support team at [email protected] or on live chat or Request a Call Back.

We offer multiple options to make depositing funds into your Supabets account as easy as possible. Including popular, and secure, Supabets, OTT, 1Voucher, Blu and Kazang vouchers. You can buy vouchers at one of our stores or at selected retailers.

  • Login to your Supabets account
  • Choose ‘DEPOSIT’.
  • Select the relevant voucher option.
  • Enter your voucher number and/ or pin in the space/s provided.
  • Click Redeem.

 

Watch the video guide here

Withdrawals

  1. Log into your Supabets account and click on your profile.  
  2. You will see your ‘Balance’ and the “Available to withdraw” options as shown below:
  3. Before you make a withdrawal, please be sure that you’ve used the correct cellphone number to register your account with.
  4. You are also required to provide the correct FICA documentation. Here’s what we need:
    • A certified copy of your ID
    • OR a copy of your passport (or a copy of your visa /Permit/Asylum Seeker Permit to state that you are in South Africa legally) 
    • Proof of residence

FICA documents can be submitted to: [email protected]  or via our WhatsApp line: 065 831 7225

  1. Log into your Supabets account and click on your profile.  
  2. You will see your ‘Balance’ and the “Available to withdraw” options as shown below:

  3. Before you make a withdrawal, please be sure that you’ve used the correct cellphone number to register your account with.
  4. You are also required to provide the correct FICA documentation. Here’s what we need:
    • A certified copy of your ID
    • OR a copy of your passport (or a copy of your visa /Permit/Asylum Seeker Permit to state that you are in South Africa legally) 
    • Proof of residence

FICA documents can be submitted to: [email protected]  or via our WhatsApp line: 065 831 7225

Remember. You will need to submit FICA documents (if you have not already) before you can make your first withdrawal.

Supabets communicates with clients on the cell number associated with their account. Before you begin an Ewallet withdrawal, ensure that the contact details are up to date.

  • Login to your Supabets account
  • Click on ‘Balance’, choose ‘Withdrawal’ from the drop-down menu.
  • Click on ‘Cardless OTP’, make your choice of method, and follow the prompts.

Your cell is the only point of contact for Ewallet withdrawals, it is where you will receive your PIN and password to access your funds.

  • The daily limit for Standard Bank withdrawals is R5000 or R2500 into a FNB Ewallet.
  • Monthly client withdrawal limit is R25000.

If you need assistance, you can speak directly to the Supabets support team at [email protected] or on live chat or Request a Call Back.

  1. Log into your Supabets account. 
  2. Click on “Balance” (you’ll be able to view your ‘Available to withdraw’ amount) 
  3. Scroll down and click on “Withdrawal” and a pop-up screen will appear. The pop-up screen will show the 3 options. Click on “Cardless OTP

  4. Choose from the three available Cardless OTP options
  5. Choose your preferred option and complete the process.


Cardless OTP
 (FNB 
eWallet PRO, Standard Bank Instant Money and Supabets OTP):
 

DAILY LIMITS: 
  • Clients cannot request more than R2,500 a day with FNB 
  • Clients cannot request more than R5,000 a day with Standard Bank 
MONTHLY LIMITS: 
  • Clients cannot request more than R25,000

Once the withdrawal is processed, you’ll receive confirmation depending on which withdrawal option you chose: 

  • Standard Bank Instant Money: You’ll get a SMS with a voucher number, followed by a SMS with a pin.  
  • FNB eWallet: You’ll get a SMS from FNB and will be required to dial the specified code to claim the pin required to complete the withdrawal. 


Once your funds have been processed, the amount will be paid into your eWallet and your local cellphone number becomes the main access tool for a successful withdrawal.
 

  • Cash withdrawals can be made at the stipulated ATM’s and retailers providing the Standard Bank Instant Money, FNB eWallet, and Supabets OTP services. 
  • All withdrawals go through an audit, and pay-outs will be processed within 24hours.    
  • If your cellphone number was changed or lost, you need to notify the Supabets support team via email: [email protected].
  1. Log into your Supabets account. 
  2. Select “Balance” (you’ll be able to view your ‘Available to withdraw’ amount) 
  3. Scroll down and select “Withdrawal” and a pop-up screen with 3 options will appear.
  4. Select “Voucher

  5. Select “Withdraw
  6. Confirm your mobile number. (If your cellphone number was changed or lost, you need to notify the Supabets support team via email: [email protected])
  7. Confirm the pin code you receive. Select “Submit

  8. Give us time to review and process your withdrawal. 
  9.  
      1. Log into your Supabets account. 
      2. Select “Balance” (you’ll be able to view your ‘Available to withdraw’ amount) 
      3. Scroll down and select “Withdrawal” and a pop-up screen with 3 options will appear.
      4. Select “EFT

      1. Select “Withdraw” and complete the required fields with your banking details and the amount you would like to withdraw. 
      2. Upload the necessary documents to complete the process. 
      3. Once completed, the funds could take 1-3 working days to reflect in your account, depending on who you bank with.
      4. Learn more about the FICA documents you need here
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