Call Center Jobs

Location: Illovo, Sandton, South Africa

Closing Date: 12 March 2025

About the Job

We’re hiring Night Shift Call Centre Agents to join our fast-paced and dynamic team!

If you are a night owl, with a passion for customer service, excellent communication skills and the ability to thrive under pressure, we want to hear from you!.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with queries, complaints and support requests.
• Maintain accurate customer records in the CRM system.
• Troubleshoot and resolve issues promptly, escalating when necessary.
• Meet or exceed performance targets and KPIs.

What We’re Looking For:

• Clear Criminal Record
• Matric (Grade 12)
• Previous call centre, customer service, or sales experience preferred.
• Computer literacy & experience with CRM systems beneficial.
• Strong verbal and written communication skills.
• Ability to work day or night shifts, including weekends & public holidays.
• Proficiency in Microsoft Office and CRM software is a plus.
• A positive attitude, resilience, and a team player mindset.

What We Offer:

• Night Shift Allowance & Competitive Salary.
• Performance-Based Incentives.
• Growth & Career Development Opportunities.
• Full Training & Ongoing Support.
• A Modern Call Centre Environment with a Supportive Team.
  

Shifts Available:

• Night Shift: 14:00 -22:00
• AM Shift 22:00 – 06:00

Join a team where your skills and dedication shine – even at night!