Training - Bet With Supabets

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Supabets? Laundering disguise

ABOUT FICA

The purpose of this assessment is to test the level of understanding of the candidate
The candidate needs to have completed the required FICA training before attempting this assessment.
Should the candidate not obtain the required score, they will be required to write another assessment, different to this one.
This is to ensure that the candidate knows the FIC Act (FICA) and will be able to assist Supabets customers at the branch at which they are employed.
Please ensure that you read each question carefully and understand before answering.
Please read all the rules before starting your assessment. By taking part in the assessment you acknowledge and you agree to the rules and regulations.
Please read and tick only one box per question.

FICA

Financial Intelligence Centre Act:

The purpose of FICA is to ensure that criminals cannot use South Africa's financial system to commit crime or hide proceeds of criminal activity.

Why it's important:

Employees help protect Supabets from being used for crime, and prevent legal consequences for the company and themselves.

Money Laundering and Financing of Terrorism:

Three stages of Money Laundering:

Placement

This is when dirty money is placed in the formal financial system.

Layering

This means the money is transformed into different forms or layered in an attempt to disguise the true nature of the funds.

Integration

The fund are the integrated into the financial system and are indistinguishable from other clean funds.

Why it’s important:

Understanding these stages helps staff identify suspicious behavior early.

Customer Due Diligence (CDD Procedures): What is CDD?

Customer Due Diligence is the process of identifying and verifying a customer before completing certain transactions.

This is required under Section 21 of FICA, which states that accountable institutions (like Supabets) must know who they are dealing with. Remember: First step is to meet and identify your clients doesn’t matter if its light, soft or hard fica. Light Fica – Transaction from R1 to R4 999 (Collect Name and Surname from Client). Soft Fica – Transaction from R5 000 to R49 999 (Collect ID). Hard Fica – Transaction from R50 000 and above (Collect ID and Proof of Residence). Why CDD is Important (Short Summary)

CDD is important because it helps Supabets:

· Prevent money laundering and terrorist financing

· Verify the identity of all customers involved in financial activity

· Stay compliant with FICA legislation (Section 21

· Avoid fines, penalties, and reputational damage

· Protect itself from being used for crime

Suspicious or Unusual Transactions:

All suspicious and/or unusual transactions are to be reported irrespective of the size of the transactions.

Why it’s important:

Reporting protects Supabets and helps fight financial crime.

Examples of Unusual and Suspicious Transactions:

The client provides fictitious information. (When a client gives false, misleading or fabricated personal or identification details)

Why it’s important:

Fictitious information is a strong indicator of identity concealment and possible money laundering, fraud, or other criminal activity. Accurate client information is essential for proper due diligence and legal compliance.

Where the money is received for no apparent business or lawful purpose. (Funds are received without a clear, logical, or legitimate reason that matches the client’s profile or activity.)

Why it’s important:

Unexplained transactions may indicate attempts to disguise the source of funds or integrate illicit money into the financial system. Staff must question and report transactions that do not make commercial or lawful sense.

A transfer of a benefit of a WIN to a third party (someone claiming a ticket for someone else who is not the winning ticket holder).

Why it’s important:

This may be used to conceal the true beneficiary of funds or avoid identification and reporting requirements. Verifying the actual winner helps prevent money laundering, fraud, and identity misuse.

Risk Management Compliance Program:

The Risk Management and Compliance Programme (RMCP) is Supabets’ internal rulebook that explains:

· How we identify and verify customers

· How we detect and manage risks

· How we keep records and report suspicious activity

· How we train staff and enforce compliance

It is required by law under FICA.

The RMCP ensures that Supabets:

collect information about customers to keep records of customers' transactions to report information to the relevant authorities in certain circumstances.

Governance:

The appointed Money Laundering Control Officer (MLCO) for Supabets is Shawn Henderson

Why it’s important:

the MLCO is the responsible person to whom employees must report suspicious or unusual transactions, including cash payments above R50 000, and who ensures compliance with FICA and AML requirements.

Thank you for completing the FICA section, you will not be directed to the assessment

TEST RULES

No cell phones or other electronic devices like smart watches may be used during an exam. All phones must be set to vibrate and turned off. Cell phones and other electronic devices must not be in your possession. No cell phone or electronic device should be visible during an exam
Students must not talk, whisper, do hand signal or any other form of verbal or non-verbal communication during the Common Test.  Such actions will be considered as having the intention to cheat.
You must not cause any disturbance or disruption (including if your mobile phone rings during an exam)
Put away all materials before the exam begins. No notes should be visible to anyone. 5-Students found in possession of any cheating material in any shape or form to gain any unfair advantage during the test will result in a automatic zero.
Any attempt to cheat will result in a automatic zero and dismissal. 7-Atemting to help any other employee to cheat in any way will not be tolerated
Failure to adhere to any one of the above mentioned rules will result in a automatic ZERO and Dismissal or at minimum harsh disciplinary action to be taken on any employee suspected or guilty of the above by starting this test you agree to all rules and instructions failure to adhere to any instructions by the rules or examiner given verbally will result in action being taken towards you the employee NO EXCEPTIONS.

Name and Surname *

Employee Number *

Please confirm your Employee Number

Branch *

Date / Time *

Did the Employee understand the Test Rules *

I have read and understood the test rules

FICA TEST

Question 1

1.1 Who is the appointed Money Laundering Control Officer (MLCO) For Supabets? [1] Tick ✓ the correct Box: *

Shawn Henderson
Astronauts
Sho Madjozi

Question 2

Which of the following amounts and processes are true: (3) Tick ✓ the correct Box:

2.1 All low value transactions and low risk customers (Light Fica). Transactions ranging from R1 – R4 999. The process to follow *

Meet and identify Customers
Chase the customer away
Ask the customer for a tip

2.2 All medium value (Soft Fica) transactions and medium risk customers are transactions ranging from and the process to follow is: *

R1 – R4 500 Meet and identify customer (Collect Name and Surname)
R5 000 – R7 000 Meet & identify customers and record information/collect ID documents
R5 000 – R49 999 Meet & identify customers and record information/collect ID documents

FICA TEST

2.3 All high value (Hard Fica) transactions and high risk customers are Transactions ranging from and the process to follow is: *

R10 000 and above Meet & identify, record information and collect documents.
R50 000 and Above Meet & identify, record info & collect documents. (ID & POR
All of the Above

Question 3:

3.1 What is an Unusual or Suspicious Transaction: *

The client provides fictitious information, Where the money is received for no apparent business or lawful purpose or A transfer of a benefit of a WIN to a third party (someone claiming a ticket for someone else who is not the winning ticket holder).
When a client win is legitimate following the correct CDD procedures, When a customer is met and identified and when the customer is not flagged on any sanction list
Both A and B

FICA TEST

Question 4:

4.1 As an Accountable Institution, Supabets’ main obligation under FICA is to design and implement an RMCP, which is a document setting out how Supabets will________ *

collect information about customers, to keep records of customers' transactions and to report information to the relevant authorities in certain circumstances.
to make more money, to ensure Supabets get more customers and to provide customer’s with false information.
to make it as hard as possible for employees to help customers, to keep customers information to sell to other companies for marketing or to black mail customers to gamble more.

Question 5:

5.1 The purpose of FICA is to ensure that criminals cannot use South Africa’s financial system to commit crime or hide proceeds of criminal activity. *

TRUE
FALSE

5.2 Only suspicious and or unusual transactions above the amount of R5 000 needs to be reported to the MLCO. *

TRUE
FALSE

FICA TEST

Question 6:

6.1 Placement is when 'dirty' money is placed in the formal financial system *

TRUE
FALSE

6.2 Layering means money is transformed into different forms or 'layered' in an attempt to disguise the true nature of funds: *

TRUE
FALSE

6.3 Integration is when money is integrated into the financial system and are indistinguishable from other 'clean' funds: *

TRUE
FALSE

ABOUT POPI

The purpose of this assessment is to test the level of understanding of the candidate regarding the Protection of Personal Information Act (POPIA).

The candidate needs to have completed the required POPIA training before attempting this assessment.

Should the candidate not obtain the required score, they will be required to write another assessment, different to this one.

This is to ensure that the candidate understands their responsibilities in terms of protecting customers’ personal information and is able to apply POPIA principles correctly at the branch at which they are employed.

Please ensure that you read each question carefully and understand it before answering.

Please read all the rules on the next page before starting your assessment. By taking part in this assessment, you acknowledge that you understand and agree to the rules and regulations.

Please read carefully and tick only one box per question.

POPI

Purpose of Popi: * Protects customers’ personal information (e.g., name, ID, address, betting history).

Popi stands for Protection of Personal Information

Why it’s important:

Prevents misuse of information, identity theft, and legal violations.

Consent:

Means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information.

Why it’s important:

Protects customer rights and ensures transparency.

Rights of Data Subject/Customers:

· The right to access personal information;

· The right to have personal information corrected or deleted;

· The right to object to the processing of information ;

· The right to complain to the Information Regulator &

· The right to be informed

Why it’s important:

Employees must respect these rights to avoid POPI violations and customer complaints.

Thank you for completing the POPI section, you will not be directed to the assessment

POPI TEST

Question 1:

1.1 Consent means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information. *

TRUE
FALSE

1.2 Data Subject have the right to request access to, make amendments, or deletion of their Personal Information. *

TRUE
FALSE

Question 2

2.1 DATA Subjects/customers have the right to complain to the Information Regulator *

TRUE
FALSE

2.2 DATA Subjects/customers have the right to have Personal Information corrected or deleted. *

TRUE
FALSE

2.3 You are allowed to send a client’s documents to someone else. *

TRUE
FALSE

ABOUT RESPONSIBLE GAMBLING

The purpose of this assessment is to test the level of understanding of the candidate regarding Responsible Gambling principles and practices.

The candidate needs to have completed the required Responsible Gambling training before attempting this assessment.

Should the candidate not obtain the required score, they will be required to write another assessment, different to this one.

This is to ensure that the candidate understands the importance of responsible gambling, can identify signs of problem gambling, and is able to assist customers appropriately and responsibly at the branch at which they are employed.

Please ensure that you read each question carefully and understand it before answering.

Please read all the rules on the next page before starting your assessment. By taking part in this assessment, you acknowledge that you understand and agree to the rules and regulations.

Please read carefully and tick only one box per question.

RESPONSIBLE GAMBLING

We believe that gambling should be an exciting pastime and encourage our customers to enjoy it as a form of leisure.

Breakdown:

Gambling should be fun and safe — protecting vulnerable people (especially minors).

Prevention of Underage Gambling:

The procedure relates to the protection of children and other vulnerable people from being harmed or exploited by gambling. Supabets is prohibited from transacting with persons under the age of 18 (minors)

Three types of Gamblers:

Recreational Gamblers Problem Gamblers Compulsive Gamblers

Why it’s important:

Understanding the different types of gamblers helps employees identify risky behaviour early and respond appropriately to protect customers and promote responsible gambling.

What is a problem Gambler:

Problem Gamblers Demonstrate Gambling behaviour that creates negative consequences for themselves, for others in their circle of friends and family, or the community.

Why it’s important:

Knowing what defines a problem gambler enables employees to recognise harmful gambling behaviour and take steps to offer support or guidance before the situation worsens.

Employees should be alert to the following warning signs which causes/prevent punters to:

Not Attending Work, Have Difficulty in sleeping, prefer to gamble than spend time with friends or family, lie,steal or borrow money to maintain betting habits, Be reluctant to spend gambling money on anything else.

Why it’s important:

Recognising these warning signs helps employees identify customers who may be experiencing gambling-related harm and allows for timely intervention or referral for help.

Steps to recovery:

One way to stop gambling is to remove the elements necessary for gambling to occur in your life and replace them with healthier choices.

Why it’s important:

Understanding recovery steps allows employees to encourage positive lifestyle changes and guide customers toward healthier alternatives and support systems.

National Responsible Gambling Programme and Its Work (What you should do if a customer ask for assistance if he has a Gambling Problem) :

Provide the customer with information about the NRGP Helpline (0800 006 008) and encourage them to seek assistance.

Why it’s important:

Knowing about the NRGP ensures employees can provide correct information and immediate assistance to customers seeking help, fulfilling legal and ethical responsible gambling obligations.

Thank you for completing the RESPONSIBLE GAMBLING section, you will not be directed to the assessment

RESPONSIBLE GAMBLING TEST

Question 1

Tick ✓ only ONE answer that contains FOUR warning signs indicating that a customer may have a gambling problem. *

Gambling to fix money problems, Lies or borrows to gamble, reluctant to spend gambling money on anything else but gambling, Chooses gambling over family.
Enjoying gambling as a hobby, Gambling only on weekends, Setting spending limits, Gambling for entertainment.
Always being under the influence of alcohol, Visiting the branch regularly, Celebrating wins with friends, Playing different betting games.
Taking breaks between bets, Budgeting gambling money, Gambling occasionally for fun.

Question 2

2.1 List the three types of gamblers below [3] Tick ✓ the correct Box: *

Casual Gambler, Professional Gambler and Poor Gambler.
Problem Gambler, Compulsive and Recreational Gambler
Compulsive Gambler, Old Gamber, Lucky Gambler

Question 3

3.1 What is a problem gambler? [1] Tick ✓ the correct Box: *

Who steals or borrows money, abuse substances and never works.
Demonstrate gambling behaviour that creates negative consequences for themselves, friends and community.
Both of the above.

3.2 A customer asks for help with gambling problems. What should you do?.[3] Tick ✓ the correct Box: *

Provide the customer with information about the NRGP Helpline (0800 006 008) and encourage them to seek assistance.
Tell them to stop gambling and leave.
Send them to the Gambling Board.

RESPONSIBLE GAMBLING TEST

Question 5

Complete the following statements by selecting the correct answer A or B below:

5.1 Bets are not to be accepted from ________.[1] *

Minors
Adult Women

5.2 We believe that gambling should be an exciting pastime and encourage our customers to enjoy it as a form of _________. [1] *

Leisure
Income

5.3 The procedure relates to the protection of children and other vulnerable people from being harmed or exploited by _________. [1] *

Child Labour
Gambling

5.4 One way to stop gambling is to remove the elements necessary for gambling to occur in your life and replace them with _________ choices. [1] *

Unhealthier
Healthier

Please enable JavaScript in your browser to complete this form.

ABOUT FICA

The purpose of this assessment is to test the level of understanding of the candidate
The candidate needs to have completed the required FICA training before attempting this assessment.
Should the candidate not obtain the required score, they will be required to write another assessment, different to this one.
This is to ensure that the candidate knows the FIC Act (FICA) and will be able to assist Supabets customers at the branch at which they are employed.
Please ensure that you read each question carefully and understand before answering.
Please read all the rules before starting your assessment. By taking part in the assessment you acknowledge and you agree to the rules and regulations.
Please read and tick only one box per question.

FICA

Financial Intelligence Centre Act:

The purpose of FICA is to ensure that criminals cannot use South Africa's financial system to commit crime or hide proceeds of criminal activity.

Why it's important:

Employees help protect Supabets from being used for crime, and prevent legal consequences for the company and themselves.

Money Laundering and Financing of Terrorism:

Three stages of Money Laundering:

Placement

This is when dirty money is placed in the formal financial system.

Layering

This means the money is transformed into different forms or layered in an attempt to disguise the true nature of the funds.

Integration

The fund are the integrated into the financial system and are indistinguishable from other clean funds.

Why it’s important:

Understanding these stages helps staff identify suspicious behavior early.

Customer Due Diligence (CDD Procedures): What is CDD?

Customer Due Diligence is the process of identifying and verifying a customer before completing certain transactions.

CDD is important because it helps Supabets:

· Prevent money laundering and terrorist financing

· Verify the identity of all customers involved in financial activity

· Stay compliant with FICA legislation (Section 21

· Avoid fines, penalties, and reputational damage

· Protect itself from being used for crime

Suspicious or Unusual Transactions:

All suspicious and/or unusual transactions are to be reported irrespective of the size of the transactions.

Why it’s important:

Reporting protects Supabets and helps fight financial crime.

Examples of Unusual and Suspicious Transactions:

The client provides fictitious information. (When a client gives false, misleading or fabricated personal or identification details)

Why it’s important:

Where the money is received for no apparent business or lawful purpose. (Funds are received without a clear, logical, or legitimate reason that matches the client’s profile or activity.)

Why it’s important:

A transfer of a benefit of a WIN to a third party (someone claiming a ticket for someone else who is not the winning ticket holder).

Why it’s important:

This may be used to conceal the true beneficiary of funds or avoid identification and reporting requirements. Verifying the actual winner helps prevent money laundering, fraud, and identity misuse.

Risk Management Compliance Program:

The Risk Management and Compliance Programme (RMCP) is Supabets’ internal rulebook that explains:

· How we identify and verify customers

· How we detect and manage risks

· How we keep records and report suspicious activity

· How we train staff and enforce compliance

It is required by law under FICA.

The RMCP ensures that Supabets:

collect information about customers to keep records of customers' transactions to report information to the relevant authorities in certain circumstances.

Governance:

The appointed Money Laundering Control Officer (MLCO) for Supabets is Shawn Henderson

Why it’s important:

the MLCO is the responsible person to whom employees must report suspicious or unusual transactions, including cash payments above R50 000, and who ensures compliance with FICA and AML requirements.

Thank you for completing the FICA section, you will not be directed to the assessment

TEST RULES

No cell phones or other electronic devices like smart watches may be used during an exam. All phones must be set to vibrate and turned off. Cell phones and other electronic devices must not be in your possession. No cell phone or electronic device should be visible during an exam
Students must not talk, whisper, do hand signal or any other form of verbal or non-verbal communication during the Common Test.  Such actions will be considered as having the intention to cheat.
You must not cause any disturbance or disruption (including if your mobile phone rings during an exam)
Put away all materials before the exam begins. No notes should be visible to anyone. 5-Students found in possession of any cheating material in any shape or form to gain any unfair advantage during the test will result in a automatic zero.
Any attempt to cheat will result in a automatic zero and dismissal. 7-Atemting to help any other employee to cheat in any way will not be tolerated
Failure to adhere to any one of the above mentioned rules will result in a automatic ZERO and Dismissal or at minimum harsh disciplinary action to be taken on any employee suspected or guilty of the above by starting this test you agree to all rules and instructions failure to adhere to any instructions by the rules or examiner given verbally will result in action being taken towards you the employee NO EXCEPTIONS.

Name and Surname *

Employee Number *

Please confirm your Employee Number

Branch *

Date / Time *

Did the Employee understand the Test Rules *

I have read and understood the test rules

FICA TEST

Question 1

1.1 Who is the appointed Money Laundering Control Officer (MLCO) For Supabets? [1] Tick ✓ the correct Box: *

Shawn Henderson
Astronauts
Sho Madjozi

Question 2

Which of the following amounts and processes are true: (3) Tick ✓ the correct Box:

2.1 All low value transactions and low risk customers (Light Fica). Transactions ranging from R1 – R4 999. The process to follow *

Meet and identify Customers
Chase the customer away
Ask the customer for a tip

2.2 All medium value (Soft Fica) transactions and medium risk customers are transactions ranging from and the process to follow is: *

R1 – R4 500 Meet and identify customer (Collect Name and Surname)
R5 000 – R7 000 Meet & identify customers and record information/collect ID documents
R5 000 – R49 999 Meet & identify customers and record information/collect ID documents

FICA TEST

2.3 All high value (Hard Fica) transactions and high risk customers are Transactions ranging from and the process to follow is: *

R10 000 and above Meet & identify, record information and collect documents.
R50 000 and Above Meet & identify, record info & collect documents. (ID & POR
All of the Above

Question 3:

3.1 What is an Unusual or Suspicious Transaction: *

The client provides fictitious information, Where the money is received for no apparent business or lawful purpose or A transfer of a benefit of a WIN to a third party (someone claiming a ticket for someone else who is not the winning ticket holder).
When a client win is legitimate following the correct CDD procedures, When a customer is met and identified and when the customer is not flagged on any sanction list
Both A and B

FICA TEST

Question 4:

4.1 As an Accountable Institution, Supabets’ main obligation under FICA is to design and implement an RMCP, which is a document setting out how Supabets will________ *

collect information about customers, to keep records of customers' transactions and to report information to the relevant authorities in certain circumstances.
to make more money, to ensure Supabets get more customers and to provide customer’s with false information.
to make it as hard as possible for employees to help customers, to keep customers information to sell to other companies for marketing or to black mail customers to gamble more.

Question 5:

5.1 The purpose of FICA is to ensure that criminals cannot use South Africa’s financial system to commit crime or hide proceeds of criminal activity. *

TRUE
FALSE

5.2 Only suspicious and or unusual transactions above the amount of R5 000 needs to be reported to the MLCO. *

TRUE
FALSE

FICA TEST

Question 6:

6.1 Placement is when 'dirty' money is placed in the formal financial system *

TRUE
FALSE

6.2 Layering means money is transformed into different forms or 'layered' in an attempt to disguise the true nature of funds: *

TRUE
FALSE

6.3 Integration is when money is integrated into the financial system and are indistinguishable from other 'clean' funds: *

TRUE
FALSE

ABOUT POPI

POPI

Purpose of Popi: * Protects customers’ personal information (e.g., name, ID, address, betting history).

Popi stands for Protection of Personal Information

Why it’s important:

Prevents misuse of information, identity theft, and legal violations.

Consent:

Means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information.

Why it’s important:

Protects customer rights and ensures transparency.

Rights of Data Subject/Customers:

· The right to access personal information;

· The right to have personal information corrected or deleted;

· The right to object to the processing of information ;

· The right to complain to the Information Regulator &

· The right to be informed

Why it’s important:

Employees must respect these rights to avoid POPI violations and customer complaints.

Thank you for completing the POPI section, you will not be directed to the assessment

POPI TEST

Question 1:

the of to

1.1 Consent means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information. *

TRUE
FALSE

1.2 Data Subject have the right to request access to, make amendments, or deletion of their Personal Information. *

TRUE
FALSE

Question 2

2.1 DATA Subjects/customers have the right to complain to the Information Regulator *

TRUE
FALSE

2.2 DATA Subjects/customers have the right to have Personal Information corrected or deleted. *

TRUE
FALSE

2.3 You are allowed to send a client’s documents to someone else. *

TRUE
FALSE

ABOUT RESPONSIBLE GAMBLING

RESPONSIBLE GAMBLING

We believe that gambling should be an exciting pastime and encourage our customers to enjoy it as a form of leisure.

Breakdown:

Gambling should be fun and safe — protecting vulnerable people (especially minors).

Prevention of Underage Gambling:

Three types of Gamblers:

Recreational Gamblers Problem Gamblers Compulsive Gamblers

Why it’s important:

Understanding the different types of gamblers helps employees identify risky behaviour early and respond appropriately to protect customers and promote responsible gambling.

What is a problem Gambler:

Problem Gamblers Demonstrate Gambling behaviour that creates negative consequences for themselves, for others in their circle of friends and family, or the community.

Why it’s important:

Knowing what defines a problem gambler enables employees to recognise harmful gambling behaviour and take steps to offer support or guidance before the situation worsens.

Employees should be alert to the following warning signs which causes/prevent punters to:

Why it’s important:

Recognising these warning signs helps employees identify customers who may be experiencing gambling-related harm and allows for timely intervention or referral for help.

Steps to recovery:

One way to stop gambling is to remove the elements necessary for gambling to occur in your life and replace them with healthier choices.

Why it’s important:

Understanding recovery steps allows employees to encourage positive lifestyle changes and guide customers toward healthier alternatives and support systems.

National Responsible Gambling Programme and Its Work (What you should do if a customer ask for assistance if he has a Gambling Problem) :

Provide the customer with information about the NRGP Helpline (0800 006 008) and encourage them to seek assistance.

Why it’s important:

Knowing about the NRGP ensures employees can provide correct information and immediate assistance to customers seeking help, fulfilling legal and ethical responsible gambling obligations.

Thank you for completing the RESPONSIBLE GAMBLING section, you will not be directed to the assessment

RESPONSIBLE GAMBLING TEST

Question 1

Tick ✓ only ONE answer that contains FOUR warning signs indicating that a customer may have a gambling problem. *

Gambling to fix money problems, Lies or borrows to gamble, reluctant to spend gambling money on anything else but gambling, Chooses gambling over family.
Enjoying gambling as a hobby, Gambling only on weekends, Setting spending limits, Gambling for entertainment.
Always being under the influence of alcohol, Visiting the branch regularly, Celebrating wins with friends, Playing different betting games.
Taking breaks between bets, Budgeting gambling money, Gambling occasionally for fun.

Question 2

2.1 List the three types of gamblers below [3] Tick ✓ the correct Box: *

Casual Gambler, Professional Gambler and Poor Gambler.
Problem Gambler, Compulsive and Recreational Gambler
Compulsive Gambler, Old Gamber, Lucky Gambler

Question 3

3.1 What is a problem gambler? [1] Tick ✓ the correct Box: *

Who steals or borrows money, abuse substances and never works.
Demonstrate gambling behaviour that creates negative consequences for themselves, friends and community.
Both of the above.

3.2 A customer asks for help with gambling problems. What should you do?.[3] Tick ✓ the correct Box: *

Provide the customer with information about the NRGP Helpline (0800 006 008) and encourage them to seek assistance.
Tell them to stop gambling and leave.
Send them to the Gambling Board.

RESPONSIBLE GAMBLING TEST

Question 5

Complete the following statements by selecting the correct answer A or B below:

5.1 Bets are not to be accepted from ________.[1] *

Minors
Adult Women

5.2 We believe that gambling should be an exciting pastime and encourage our customers to enjoy it as a form of _________. [1] *

Leisure
Income

5.3 The procedure relates to the protection of children and other vulnerable people from being harmed or exploited by _________. [1] *

Child Labour
Gambling

5.4 One way to stop gambling is to remove the elements necessary for gambling to occur in your life and replace them with _________ choices. [1] *

Unhealthier
Healthier